I have been buying Electrical components and lighting items from ALIEXPRESS for some time and I always look for products that offer FREE SHIPPING.
You will find vendors like Ray Wu that everyone recommends but I have purchased items from other Store with great success and if there were any issues we came to an agreement and the issues was quickly rectified. Example of GREAT customer service:
me:
Hey I bought 10 power supplies and 2 are dead.
Them:
No problem 2 more are on the way no cost to you.
Trust me they get as much business as I can send them
I recommend you always check to see an estimated arrival time to make sure you leave enough time to get the products and still not be rushed to complete a project.
I am just going to share my latest customer service issue for parts that were found to be defective. When I first brought it to their attention is has taken well over 1 moth and they finally provided a solution but only after I contacted ALIEXPRESS directly to file a complaint against this store, Only then did they offer any real sort of resolution to the issues.
I purchased a quantity of 2000 pcs 12mm bullet pixels 5vdc for a total of 40 strings. I did get them with in the 6 days they said I would and they packaging was just as described so I gave them a great review for this.
Only after beginning to build a 1152 pcs 24x48 Matrix did any issues arise. I first found one string that flickers very badly and when replaced the new string had no flickering. Now I like most of you would think this is a voltage drop issue but I reinstalled the old string and it began to flicker again. Also there were no issues on this string in any color other than just the RED, all white was just off color ( fixed white when power injection completed) but no flickering I reinstalled the new string and again NO Flickering. Red Flickering String
I contacted them on 17/12/15 08:12and informed them about flickering string, and that I also had found a string with pixels that did not light up.
I also let them know I would test the rest of the strings and let them know what I had found. Out of the 40 strings there were 3 that flickered badly and 5 strings had dead pixels in them, crazy but all dead pixels were for the BLUE color.
Only after I finally contacted ALIEXPRESS and 1 month later I am no longer interested in getting the defective items replaced but I am more interested in sharing my customer service experience offered by the Youmyelectec LTD store on ALIEXPRESS. if you go to the store it shows they have been in business for over 7 yrs and a 97% positive review. I am sure my review of the shipping and packaging helped also but had I waited I would now offer a completely different score.
Below is some Additional Feedback I left but this has nothing to do with their score and I bet you will never see this in the Youmyelectec LTD store either:
In the order I made I have 3 strings of pixels that are flickering very badly and if I swap them for a different string the flickering goes away! I also have 5 other strings that have dead pixels as shown in the image below. The product shows a 24 month warranty and I purchased these in November 2017, today is January 2018 First contacted seller December 15 2017 about issue. Still waiting on resolution to these issues!
If anyone is interested I do have a transcript of the complaint and their responses. Feel free to PM me and request a copy only if you are interested in reading it.
Thank you! Hope all had a GREAT Christmas season and an even better NEW YEAR!!
MY Advice is to avoid dealing with Youmyelectec LTD
You will find vendors like Ray Wu that everyone recommends but I have purchased items from other Store with great success and if there were any issues we came to an agreement and the issues was quickly rectified. Example of GREAT customer service:
me:
Hey I bought 10 power supplies and 2 are dead.
Them:
No problem 2 more are on the way no cost to you.
Trust me they get as much business as I can send them
I recommend you always check to see an estimated arrival time to make sure you leave enough time to get the products and still not be rushed to complete a project.
I am just going to share my latest customer service issue for parts that were found to be defective. When I first brought it to their attention is has taken well over 1 moth and they finally provided a solution but only after I contacted ALIEXPRESS directly to file a complaint against this store, Only then did they offer any real sort of resolution to the issues.
I purchased a quantity of 2000 pcs 12mm bullet pixels 5vdc for a total of 40 strings. I did get them with in the 6 days they said I would and they packaging was just as described so I gave them a great review for this.
Only after beginning to build a 1152 pcs 24x48 Matrix did any issues arise. I first found one string that flickers very badly and when replaced the new string had no flickering. Now I like most of you would think this is a voltage drop issue but I reinstalled the old string and it began to flicker again. Also there were no issues on this string in any color other than just the RED, all white was just off color ( fixed white when power injection completed) but no flickering I reinstalled the new string and again NO Flickering. Red Flickering String
I contacted them on 17/12/15 08:12and informed them about flickering string, and that I also had found a string with pixels that did not light up.
I also let them know I would test the rest of the strings and let them know what I had found. Out of the 40 strings there were 3 that flickered badly and 5 strings had dead pixels in them, crazy but all dead pixels were for the BLUE color.
Only after I finally contacted ALIEXPRESS and 1 month later I am no longer interested in getting the defective items replaced but I am more interested in sharing my customer service experience offered by the Youmyelectec LTD store on ALIEXPRESS. if you go to the store it shows they have been in business for over 7 yrs and a 97% positive review. I am sure my review of the shipping and packaging helped also but had I waited I would now offer a completely different score.
Below is some Additional Feedback I left but this has nothing to do with their score and I bet you will never see this in the Youmyelectec LTD store either:
In the order I made I have 3 strings of pixels that are flickering very badly and if I swap them for a different string the flickering goes away! I also have 5 other strings that have dead pixels as shown in the image below. The product shows a 24 month warranty and I purchased these in November 2017, today is January 2018 First contacted seller December 15 2017 about issue. Still waiting on resolution to these issues!
If anyone is interested I do have a transcript of the complaint and their responses. Feel free to PM me and request a copy only if you are interested in reading it.
Thank you! Hope all had a GREAT Christmas season and an even better NEW YEAR!!
MY Advice is to avoid dealing with Youmyelectec LTD