I encountered an oddity last week involving ports and xFinity. (I guess all I need to mention is xFinity and oddities just occur...) Anyway, my webcam runs on port 8082. It worked last week and then, suddenly, it didn't work. I tried everything to fix it. Finally I got to a place at their web site that allowed me to request a callback. And son of a gun, somebody called within 5 minutes!!! He introduced himself as "Jim".
Nice fellow, I explained to him right away that I would probably be categorized as an "advanced user" since I've been screwing around with networking and network installs for about 30 years, and my issue is that ports are no longer working. I had already spent about an hour on their forum reading all the comments about problems with ports, and armed with all my research, I suggested that something at xFinity is broken because they had replaced the modem's firmware with something that has no functionality for changing port settings and now, they didn't even provide a way for a customer to edit them from his/her PC. Jim couldn't find anyplace on the xFinity web site for a link to a page to display or change them, either.
Jim apparently looked at some of the same things I had read and agreed with me after I told him that there isn't a way to edit them using a PC. I told him that using a phone to do that sort of thing is just not workable because one who's working with ports probably wants to review all the settings to eliminate potential duplication errors because you can't see all the information on a tiny phone screen. Jim agreed on that, too. Apparently Jim is a "port guy" too...
I asked him to escalate the issue because it's a current and important issue for me. He said he would and we hung up the phones.
Apparently something hit home with my request. Perhaps they were impressed that I've used their service for 30 years and have several phones, a security system and more listed on my monthly bill... because the next morning, my webcam was working. I still can't find a way to check or change settings via a PC, but I'll leave that for another time.